Refund Policy

General Provisions

This refund policy governs the terms and conditions for reimbursement of payments for goods and services purchased from LimanSoft.

This policy applies to all of the company’s products and services:

• POS system software
• Commercial equipment (new and used)
• Setup and implementation services
• Staff training
• Technical support
• Consulting services

Conditions for Refunds

1. Software

A refund is NOT provided in the following cases:

• After license activation and commencement of software use
• After providing access to a fully functional demo version

A refund is possible only if:

• The software has not been activated
• The request was made within 7 days of payment
• There are no technical capabilities to use the software for reasons beyond the client’s control

2. Commercial Equipment

New equipment:

• Return within 14 days of receipt
• The equipment must be in its original packaging
• No signs of use or damage
• All components and documentation must be intact
• The cost of shipping the returned item is paid by the buyer

Used equipment:

• Return within 7 days of receipt
• Provided that hidden defects not specified at the time of sale are found
• Returns due to "did not fit" are NOT provided

3. Setup and Implementation Services

A refund is NOT provided after:

• Work on setup has begun
• The software has been installed on the client’s equipment
• Access and passwords to the system have been provided

4. Staff Training

A refund is NOT provided after:

• Training has started
• Training materials have been provided

A refund is possible only if the training is canceled at least 24 hours before it begins.

5. Technical Support

A refund is NOT provided for the paid support period if:

• The service is already being provided
• Access to the support system has been granted

A proportional refund is possible for the unused period upon early termination of the contract.

6. Consulting Services

A refund is NOT provided after a consultation has been given or service has begun.

Refund Procedure

Step 1: Filing an application

• Written request to email: limansoft@gmail.com
• Indication of the reason for the return
• Attaching documents confirming the purchase
• For equipment - a photo of the item in its original packaging

Step 2: Reviewing the application

• Review period: 5 business days
• Checking for compliance with return conditions
• Notification of the decision made

Step 3: Returning the item (for equipment)

• Agreeing on the method of returning the item
• Checking the item for compliance with the conditions
• Drawing up a return act

Step 4: Reimbursement of funds

• Refund to the bank card or account from which the payment was made
• Refund period: 10 business days after the application is approved
• For cash payments - refund to the specified details

Cancellation Conditions

Before services are rendered/goods are delivered

• Cancellation is possible at any time before work begins
• 100% refund of the paid amount
• Excluding bank commissions (if applicable)

Partial cancellation

• Possible for complex solutions
• Refund only for the unrendered portion of the services
• Recalculation of the cost according to the price list

Exclusions and Limitations

A refund is NOT provided in the following cases:

1. Software

• After activation and commencement of use
• In case of violation of the license agreement terms

2. Equipment

• In case of mechanical damage caused by the buyer
• In case of violation of operating conditions
• For individually configured equipment
• Loss or damage of the original packaging

3. Services

• After full or partial rendering
• If it is impossible to undo the changes made

4. General exclusions

• In case of violation of the application deadlines
• In the absence of documents confirming the purchase
• In case of dishonest actions by the buyer

Warranty Obligations

For equipment

• New equipment: 12 months
• Used equipment: 3-6 months (specified individually)
• Warranty repair or replacement upon discovery of factory defects

For software

• Technical support according to the terms of the contract
• Correction of software errors within the scope of support
• Updates in accordance with changes in legislation

Contact Information

For refund questions, please contact:

• Phone: +38 (063) 838 46 09
• Email: limansoft@gmail.com
• Telegram: Write on Telegram
• Viber: Write on Viber
• Address: 22/2 Admiralsky Avenue, Odesa

Final Provisions

• This policy may be changed by the company with client notification
• In the event of disputes, the parties will strive for pre-trial settlement
• All disputes are resolved in accordance with the legislation of Ukraine

Last updated on: June 25, 2025

This refund policy is a public offer and is valid for all LimanSoft clients.